Benefits Of Partnering With A Managed Service Provider


Technology is a constant changing environment in the business world. Today’s workflow has evolved from ten years ago. Email has become more accessible on multiple devices. Mobile communication has revolutionized the way we stay in touch with associates. Employees work remotely from home. How does a business manage all these technical aspects? That’s where a managed IT service provider (MSP) can help.

We discussed the difference between a PC repair shop versus partnering with an MSP in a previous blog post. A PC repair store is time consuming for a business and can cut productivity for days on end. For example businesses have to drive their hardware to the store and explain the issue. The PC is being worked on while the individual waits to receive the device back. Not an optimal solution.

One benefit of partnering with a MSP, working with the customer in real time. The PC issue is an open discussion, followed by diagnosis, and the last step is a resolution for the issue. Furthermore, a trust factor gets created, while building a relationship with the technician.

We’re going to discuss benefits of partnering with a managed IT service provider.

What Is A Managed IT Service Provider?

We define a managed IT service provider as a technical expert who monitors and manages a business’ entire computer & network system. The need to partner with an MSP is growing, particularly with small and medium businesses.

A MSP is more then geeks who know how to fix computers. A good MSP hires technical and business savvy individuals. The benefit of working with a dual savvy person provides cost efficiency and technical knowledge for your business.

Think of the provider as a silent technical team that performs tasks in the background without interrupting the company’s day-to-day operations. While all employees are focusing efforts on generating revenue for the company, the IT team focuses on network up time, computer / server stability, and functioning applications. This allows the components of the business to run and prevents unnecessary downtime.

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Benefit Of Outsourcing To A Managed Service Provider

Cost Reduction

One of the best incentives to partner with a managed IT service provider is the cost-efficiency a business will attain. For example, company’s can reduce operational expenses, save capital budget, & lower IT operating costs. The majority of MSPs operate on a subscription-based model where customers pay for monthly support services. This allows the customer to determine if it is reasonable to keep existing services or upgrade to a higher package. Customers receive a service level agreement (SLA) tailor made to their company’s exact requirements. Therefore, allowing the customer to efficiently manage hardware and software, increase productivity and reduce the total cost of application ownership. MSP customers pay for the services required, rather than an expensive package with unnecessary services.

External IT Partner

A lot of businesses we partner with understand the importance of a dedicated IT team. We like to educate businesses we come in contact with to understand the cost difference of outsourcing the company’s IT services vs. an internal dedicated team. Internal teams are an expense a lot of company’s can avoid. In addition to providing the internal IT team salary, other additional costs include continuous training, medical expenses, and taxes for an employee. A lot businesses understand these specific costs can escalate quickly.

For example, a senior system administrator employee can cost a business anywhere from $80,000 – $100,000 per year in salary alone. The benefit of outsourcing can drop the salary down to $20,000 per year depending on what type of service is required. Think about that, that is a total savings anywhere from $60,000 – $80,000 a year. The simple answer is outsource when possible to save on costs and allow the external IT team to manage the entire infrastructure.

Focus On Core Business

When partnered with a managed service provider, the business maintains the ability to focus on the core revenue streaming side instead of worrying about the company’s computer infrastructure. As a business ourselves, we truly believe it is in the best interest for our customers to be able to focus on the core business, while outsourcing the entire computer infrastructure to a MSP. For example, when a business grows employees take on an increased scope of IT duties that fall outside of their expertise. As IT responsibilities increase, it becomes increasingly difficult for employees to focus on their primary job. Keep associates focused on their day to day tasks, while an MSP manages all IT aspects on the business’ behalf.

Are you currently with a MSP? We’d love to hear from you!

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Andrew Lopez

Project Manager at Zuma Technology
A project manager for Zuma Technology who specializes in managed services and web development. Zuma Technology is a managed service provider that specializes in ​technology solutions for small and medium businesses. We proactively manage the customer’s computer​ and network​ infrastructure to maintain a​ secure​, functional​ and efficient​ environment.
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Comments for “Benefits Of Partnering With A Managed Service Provider”

  1. Reply

    Thank you so much Very nice informatiuon.

    • Reply

      Thanks Raghukumar for the awesome words! I hope you enjoyed the blog.

  2. Reply

    Hello Andrew,

    Great post!

    MSP’s are really helpful for businesses on managing their IT infrastructures. With a MSP partner, businesses will not worry about anymore on their IT and they can focus on their core function.

    Thanks for sharing this wonderful article.

    Best Regards,
    Rio

    • Reply

      Thank you Rio for the comment! When we say we partner with companies, we believe this is vital to ourselves and the customer. Being a partner provides us the opportunity to learn more about the customer’s business and provide expert IT advice.


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